A Benchmarking Exercise of Local Authority a Library Services – Report Example

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The paper "A Benchmarking Exercise of Local Authority a Library Services" is a wonderful example of a report on management.   The following report begins with a general overview and background of the factors that necessitated the commencement of a benchmarking process for an imaginary Local Authority (A). It then follows up with the purpose of the report as well as a description of its scope. It then gives a comprehensive analysis of the ten measures and metrics that shall be used and they include: the membership and usage; circulation/ collections; the hours open per week/ availability; the I T Efficiency; income/ profitability; expenditure; existing resources/ collection; and customer satisfaction Thereafter, the report analyzes the strengths and weaknesses of the aforementioned measures/ metrics.

It discovers that most of them are strong apart from the qualitative measures such as customer satisfaction and service efficiency since they proved to be immeasurable. The report then concludes with a summary of the findings as well as recommendations on how best the benchmarking exercise should be undertaken. INTRODUCTION. Background Following the current economic global crisis that has negatively affected the country, local authorities, like other sectors of the government, have had to grapple with a serious budget deficit.

In a bid to reduce this deficit, all local authorities have been forced to make cuts to their budgets to remain afloat in these trying times. Inevitably, library services across the country have been targeted as sectors that require cuts to their budgets and Local Authority A’ s Library Services is no exception. Local Authority A is the largest in the United Kingdom and likewise has a relatively big budget for its library services. Nevertheless, it has one of the most (if not the most), cost-effective, and efficient library services in the country, being in the top 20% of Library Services.

Benchmarking is thus a very important contractual tool that can be used to prove the efficiency of the Library Services as well as to establish the much-needed performance standards that we are contractually obligated to deliver in a rapidly changing Library Services environment.      

References

APQC. (2009). Benchmarking Methodology. Available: URL

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Brophy, P et. al. (2000).Equinox Library Performance Measurement and Quality

Management System Performance Indicators for Electronic Library Services. Available: URL http://equinox.dcu.ie/reports/pilist.html Last Accessed 13th March, 2009.

Davey, N. (2008). Customer metrics: What should you measure? Available: URL

http://www.mycustomer.com/cgi-bin/item.cgi?id=133564 Last Accessed 13th March, 2009.

Davis, D. M. (2006). Metrics and Measurement: Moving from Outputs to Performance.

Available URL http://74.125.95.132/search?q=cache:C1_HBPWjU-AJ:www.gpo.gov/su_docs/fdlp/pubs/proceedings/06spring/metricsandmeasurement.pdf+METRICS+USED+TO+MEASURE+LIBRARY+PERFORMANCE&cd=9&hl=en&ct=clnk&client=opera Last Accessed 13th March, 2009.

O’Connor, S. (2007). Metrics of library value. Hong Kong Polytechnic University.

Available URL

http://74.125.95.132/search?q=cache:j6miQ4HIKvMJ:repository.lib.polyu.edu.hk/jspui/bitstream/10397/143/1/Metrics%2520of%2520library%2520value%2520Beijing%2520Book%2520Fair%2520OConnor%25201-1.ppt+how+to+measure+metrics+in+libraries&cd=2&hl=en&ct=clnk&client=opera Last Accessed 14th March, 2009

Trimble, D. (2001). How to Measure Success: Uncovering The Secrets Of Effective

Metrics. BPR On-Line Learning Centre Series. Available URL http://www.prosci.com/metrics.htm Last Accessed 14th March, 2009

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