My Working Experience at the Agency - Essay Example

I remember the first time she came to the agency and we could not find a dress for her. Through the help of Anna, an assistant, we found her a dress during that time. Now she was back and saying that she needed a pantsuit for work as per her supervisor's instructions. Since our agency did not allow for exchanges or refunds, I was not sure how to help her since she was a part of the red care program. She spoke to my ResCare supervisor in hopes of solving her problem. I believe they eventually came to a resolution because I was asked to assist her, but I could not find a dress in her size. I felt bad because I could not help her better. She left without clothes but a promise from my supervisor that she will order her size and call her when something arrives. We track all big-size orders so that is something we could do to help her. I really felt bad at not having helped her but then decided to try and forget about it so that I could concentrate on my chores for the day.

February 20, 2015

I had my first young client today and it was difficult to find clothes for her. She was an African- American who wore small sizes that I knew we did not carry. All I could come up with for her was a suit. For some reason, she refused to have me assist her no matter how I tried to help her. She took the suit without considering my opinion or allowing me to see her fitting. I was frustrated because she did not work with me to find the right outfit for her. However, she ended up getting what she wanted and was on her way. Maybe it was because I felt slighted by the way she treated me, so I had some sort of prejudice as I recalled working with her. I found myself wondering if we did not get along because of racial considerations and biases. After some pondering, I came to the conclusion that I was being discriminatory and I needed to just get over the experience. Having worked at the agency for 3 months already, I have realized that I need to learn how to understand and get along with the various clients that passed through our doors. Whether they wanted our help or not. Spending time listening to them and just helping them whenever I could bring me a sense of self-satisfaction because, at the end of the day, I will know that I did my best for all my clients that day.