Communication and Social Media Usage in Emergency Management – Literature review Example

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The paper "Communication and Social Media Usage in Emergency Management" is a perfect example of a literature review on media.   This chapter provides a literature review of communication and social media usage in emergency management. To access the facts for this literature review, investigation sources such as peer-reviewed journals, reactions to reviews, scholarly publications, emergency reports, dissertations, and books will be conducted. Communication and the use of social media in the collection and dissemination of information during natural emergencies such as flood emergencies has received increasing recognition because of the massive role that the communication media plays in managing the crisis (Smith et al.

2015). It is clear that the use of social media in communication has increased the challenges encountered by organizations in the management of flooding incidences. According to Smith et al. (2015), social media ensures the rapid interchange of information among members of the public that places intense pressure on organizations responsible for the management of the emergency. As a result, organizations have to deploy the necessary processes and systems to ascertain instant awareness of the state of events on the ground that would enable them to resolve the emerging issues or risk the instant dissemination of the issues by the public via social media.

In the last decade alone, the UK and Turkey have witnessed intense storms that have caused severe floods thereby challenging the capabilities of the organizations responsible for managing the emergency (Saravanou et al. 2014). The literature review discusses the use of social media in the management of flooding emergencies in the UK and Turkey concerning the development of emergency communication, challenges encountered, and the notable communication gaps. Social Media Usage in Flood Emergency Communication In a number of flooding incidences across the globe, social media has played a pivotal role in the dissemination of information about the emergency.

Twitter stands out as one of the social media sites that disseminates information instantly about the state of events on the ground (Charlwood et al. 2012). According to Charlwood et al. (2012), news sources, Facebook, blogs, and forums also communicate information about the flooding emergency.  

References

Arsu, S., 2009. Flooding Kills at least 31 in Turkey. The New York Times. Available from: http://www.nytimes.com/2009/09/10/world/europe/10turkey.html

Charlwood, J., Dennis, A., Gissing, A., Quick, L. and Varma, S., 2012. Use of social media during flood events. Research conducted by Alliance Strategic Research, commissioned by the Office of the Emergency Services Commissioner and the Victoria State Emergency Service. Available online at: http://www. floodplainconference. com/papers2012/Jilly% 20Charlwood% 20Full% 20Paper. pdf. Accessed, 28.

Daily News., 2016. Snow, storms hit Turkey, at least 2 killed in floods. Available from: http://www.hurriyetdailynews.com/snow-storms-hit-turkey-at-least-2-killed-in-floods.aspx?PageID=238&NID=107887&NewsCatID=341

Davies, R., 2016. Turkey-Deadly Floods in Ordu Province. Floodlist. Available from: http://floodlist.com/asia/turkey-deadly-floods-ordu-province-july-2016

Ehnis, C. and Bunker, D., 2012, January. Social media in disaster response: Queensland Police Service-public engagement during the 2011 floods. In ACIS 2012: Location, location, location: Proceedings of the 23rd Australasian Conference on Information Systems 2012 (pp. 1-10). ACIS.

Focus., 2017. Hampshire Flooding and Use of Social Media-Learning the Lessons. Available from: http://www.focusbiz.co.uk/hampshire-flooding-and-use-of-social-media-learning-the-lessons/

Fohringer, J., Dransch, D., Kreibich, H. and Schröter, K., 2015. Social media as an information source for rapid flood inundation mapping. Natural Hazards and Earth System Sciences, 15(12), pp.2725-2738.

Fraustino, J.D., Liu, B. and Jin, Y., 2012. Social media use during disasters: a review of the knowledge base and gaps.

Saravanou, A., Valkanas, G., Gunopulos, D. and Andrienko, G., 2015, May. Twitter Floods when it Rains: A Case Study of the UK Floods in early 2014. In Proceedings of the 24th International Conference on World Wide Web (pp. 1233-1238). ACM.

Smith, L., Liang, Q., James, P. and Lin, W., 2015. Assessing the utility of social media as a data source for flood risk management using a real‐time modelling framework. Journal of Flood Risk Management.

Sykes, E., 2011. Emergency 2.0: How Social Media proved itself in the Queensland floods. ABC News. Available from: http://www.abc.net.au/local/audio/2011/04/05/3182906.htm

The British Psychological Society., 2017. Storm Desmond and social capital-A letter from the February Edition. The Psychologist. Available from: https://thepsychologist.bps.org.uk/volume-29/february/storm-desmond-and-social-capital

Tufekci, Z., 2014. The Day the Turkish Government Banned Itself from Twitter. Available from: https://medium.com/technology-and-society/the-day-the-turkish-government-banned-itself-from-twitter-778b806e38e3

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