Using Best Practice Skills in Conducting Interviews – Literature review Example

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The paper “ Using Best Practice Skills in Conducting Interviews” is an inspiring variant of a literature review on journalism & communication. The present essay is set to discuss the best practice skills and models in conducting interviews. The essay starts by describing the different types of interviews and then zeros on in a particular area of job interviews. It will, therefore, evaluate the worthiness of conducting interviews on the basis of experience in the professional context of job interviews. The essay will further suggest guidelines that can be used in developing and justifying improved best practices in the field of job interviews.

It will finally advise on the best ways to feasibly implement the said guidelines. 2.0. REVIEW OF LITERATURE ON INTERPERSONAL COMMUNICATIONThe purpose of this section is to review a variety of literature on interpersonal communication. Communication skill has been considered as an important tool, not only in any training environment but also in the business world today (Duck and McMahan, 2009). According to views proffered by Dwyer (2006), a good understanding of, and being fluent in communications skills is crucial in most aspects of contemporary life.

Indeed, good interpersonal communication skills in areas such as writing letters or electronic mails, memos; negotiating in boardrooms; chatting with contemporaries, speech writing and delivering speeches to audiences; interviewing; training; etc, are undoubtedly very essential in everyday life (Orbe and Harris, 2008). Further, research carried out by Roslyn and Peter (1999) demonstrates that how well information is transferred from one person/area to another depends on the medium of communication. In his final submission, Wood (2009) underscores the role played by face-to-face communication in the transfer of information.

This form of information transfer is followed by “ telephone exchanges, informal and personal letters, memos and electronic mails, formally written documents, and electronic (e. g. computer) printouts” in supremacy (Locker, 2000). A relatively new facet of interpersonal communication today is the growing use of electronic mails, teleconferencing (including some aspect of telecommuting), video-call services such as Skype, and other Internet technologies. For this reason, an intelligent way or approach of using these technologies effectively is vital in order to overcome problems that may render communications within business operations and between workmates ineffective. A wide array of authors and/or articles has defined communication in a variety of ways.

One reason for this is the basic nature of communication itself as it requires interpretation in terms of ‘ who we are’ and/or ‘ what we do’ (Chaney and Martin, 2007). However, a simple approach that has been consistently used in understanding communication, especially interpersonal communication, is to view communication as one of the following: action, or interaction, or transaction. The act of sending messages renders communication as an action; while communication is interaction if the information is exchanged between different parties (Adler, Resenfeld and Towne, 1995).

Similarly, communication is termed a transaction if the communicating parties are bound in one way or another, for example as in business contracts/transactions. These, according to Overton (2008) are reported to enjoy a tremendous binding formality. Based on the understandings of action, interaction, and transaction as fundamental facets of communication, a wide array of communication theories all trying to elucidate and demonstrate the various variables and/or relationships that make communication a multifaceted, although a fundamental human activity, have been advanced.    


Adler, R., Resenfeld, L & Towne, N. (1995). Interplay: The process of interpersonal communication. Fort Worth: Harcourt Brace College Publishers.

Carless, S. A. (2007). Literature review on best practice recruitment selection techniques, Melbourne, Monash University.

Chaney, L. & Martin, J. (2007) Intercultural business communication. New Jersey: Pearson Prentice-Hall.

DeVito, J. A. (2009). The Interpersonal Communication Book (12th Ed.). Boston: Pearson Education Inc.

Duck, S. & McMahan, D. (2009). The basics of communication: a relational perspective. Thousand Oaks, California: Sage Publications.

Dwyer, J. (2006). The business communication handbook. Frenchs Forest, NSW: Pearson Education.

Giddings, L. S. (2005). A theoretical model of social consciousness. Advances in Nursing Science, 28(3), 224-239.

Hoevemeyer, V. A. (2006). High impact interview questions: 701 behavior-based questions to find the right person for every job, NY American Management Association.

Lee, D. (2005). How to avoid the four deadliest onboarding mistakes. And why you need to get on-boarding right. Readers’ Book.

Locker, K. (2000). Business and Administrative Communication (5th Ed.). Boston, Mass.: Irwin: McGraw-Hill.

Orbe, M. & Harris, T. (2008). Interracial communication: Theory into practice. Los Angeles: Sage

Overton, R. (2008) Business Communication. Sydney: Martin Books practice

Roslyn, P. & Peter, P. (1999). Professional Communication: Principles and Applications. Sydney: Prentice-Hall.

Steel, J. (2007). Perfect pitch: The art of selling ideas and winning new business. Hoboken, NJ: Wiley and Sons.

Victoria, C. (2009). Best Practice Recruitment and Selection – A Tool kit for the community sector. Department of Planning and Community Development, Australia.

Windschuttle, K & Elliott, E. (1999). Writing, Researching, Communicating: Communication Skills for The Information Age. (3rd Ed.). Sydney: McGraw-Hill.

Wood, J. T. (2009). Communication in our lives. (5th Ed.) Belmont, CA: Wadsworth publications.

Woodruffe, C. (1993). Assessment centers: Identifying and developing competence, (2nd ed.), Wimbledon, UK: IPM.

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