StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Managing Diversity in Hotels in Lebanon - Research Paper Example

Cite this document
Summary
Managing Diversity in Hotels in Lebanon
The world is moving towards globalization and cultural diversity is one aspect that has been evident in many businesses and industries across the world.
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER96% of users find it useful
Managing Diversity in Hotels in Lebanon
Read Text Preview

Extract of sample "Managing Diversity in Hotels in Lebanon"

Module Managing Diversity in Hotels in Lebanon The world is moving towards globalization and cultural diversity is one aspect that has been evident in many businesses and industries across the world. The hotel industry has not been left out as the managers seek to utilize the benefits of having a diverse workforce and catering to a diverse array of customers. Diversity in the workplaces has been beneficial because the diverse groups possess more tools, heuristics, perspectives, insights and knowledge when it comes to problem solving than homogeneous groups. The owners of these hotels also have different nationalities and possess diverse cultural backgrounds, therefore, integrate diverse people into the workforce. As diversity increases in the hotel industry, managers have seen an increasing number of matters concerning the management of diverse workplaces. This has prompted them to adopt strategies and methods that will help them in managing diversity (Groschl 225). This paper is concerned with the strategies, aspects and enhancements that are being utilized in managing diversity in the hotel industry of Lebanon. Diversity can be explained as the varying individual differences that organizations are faced with ranging from the visible differences such as age, sex, and ethnicity to the invisible differences such as social class, sexual orientation, culture, religion, educational background, skills, personality, and experience. Diversity management involves the handling and comprehension of these individual differences that the employees and the clients possess in an effort to achieve the desired goals of the hotel industry. Diversity management not only recognizes that every individual is unique and has a particular vital role in the organization but also includes the achievement of the organization’s goals as a tool to foster the advancement of the individual (Heres and Benschop 437). In simpler terms, it involves proper management of diverse human resources to ensure that the best outcomes for the business are realized. Lebanon for a long time has valued its tourism industry immensely as it provides a sizeable source of revenue to the country’s economy. Cultural tourism has always been a part of Lebanon’s broad tourism industry with many Europeans finding their way into the culturally diverse country. The hotels feature diverse workforces like their diverse customer base. In the advertisements the hotels showcase mountain ski resorts, discos, and well preserved churches among other features that attract tourists from different places in the world. They offer international cuisines and a wide variety of beverages to the customers’ preferences. The hotels are also strategically located near bars, restaurants, pubs and even churches such as the Maronite Catholic Cathedral, which are amenities exclusively meant to serve the tourists since Lebanon’s population is largely composed of Muslims (Beirut Hotel 2013). Managing cultural diversity is important for the line managers, expatriate managers and the Human Resource professionals in order to create effective programs that will help the hotel meet its goals. They must possess relevant information on the different cultures and ethnicities that will help provide a base on the activities that should be done to increase the efficiency of the diverse workforce. It is important for the managers to attend trainings and workshops to assist in managing the diverse workforce. Many hotel managers are required to take such trainings in order to effectively manage diverse workforces. Take the example of The Four Points Sheraton Hotel in Beirut. This hotel recruits employees from across the globe and receives a diverse customer base. In order to manage and serve the employees and the customers, the managers have undergone training on how to manage a culturally diverse hotel. In order to successfully manage a diverse workforce, some strategies such as adopting recruitment and training programs, and corporate diversity programs can be used. Other strategies include cross cultural training and top-down management approach (Litteljohn, and Levent 173). Cross-cultural Training involves offering a framework within which the employees can acquire attainments and gain knowledge to enhance their ability to work efficaciously from the cultural experience. It nurtures respect, sensitivity and appreciation for all the cultures. It is an experience that enhances pluralism and reinforces the position and functions of various groups in the society. It helps bring down tensions and bring tolerance among individuals from different backgrounds. This training emphasizes on learning about other cultural encounters and using them to improve oneself. It is a tool that views diversity as a source of opportunities, therefore, a human resource. All managers need this tool to understand their employees’ needs and implement gradual changes that will transform the workplace (Gamio and Sneed 15). Top-down diversity management approach requires the managers to adopt a proactive approach where they concentrate on establishing a work environment that will promote respect and harmony to the diverse employees. They must emphasize the importance of diversity by encouraging the employees to look beyond their differences and embrace each other’s skills and abilities. Cultivating a culture of respect not only establishes a healthy work environment but also gives the customers a lasting impression of a peaceful workplace. The manager must instill these qualities on the employees and ensure that every employee respects the other’s differences. In the Gefinor Rotana hotel in Beirut such an approach is used by the managers in an effort to provide peaceful environment for the diverse workforce. They insist that the employees treat each other with dignity regardless of their differences (Seymen 297). In the hotel industry, efficiency and speed are important points to consider when providing the services. In the diverse workplaces, language barriers can hinder these qualities and there is need for the manager to ensure that there is clear communication between the employees for effective service delivery (Korjala 23). Most of the hotels curb this by employing workers who are bilingual, for example, the Hilton Beirut Metropolitan Palace (Hilton Worldwide 2). This ensures that the employees do not have language barrier. It is the managers’ responsibility to ensure that the diverse workforce receives basic training on the language and customs of the country or community. The large international hotels in Lebanon provide training for their employees thus ensuring that they have effective communication with the customers and other employees. CONCLUSION Diversity management relies on the leadership of the organization; therefore, the managers work relentlessly towards bringing out the best in their culturally different employees. This is done by understanding their ethnic and cultural dimensions and handling them appropriately in an effort to deliver the best outcome for the business. In order to provide the best products and services to their diverse array of customers, the managers also have to come up with strategies similar to the ones discussed in the paper, which will ensure that all the customers are excellently cared for (Gro?schl 11). Works Cited "Beirut hotels in Lebanon - Hotel Four Points Sheraton Beirut." Beirut hotels in Lebanon – Hotel Four Points Sheraton Beirut. N.p., Web. 2 Dec. 2013. . Gamio, Magali, and Jeannie Sneed. "Cross-Cultural Training Practices and Needs in the Hotel Industry." Journal of Hospitality & Tourism Research 15.13 (1992): 12-28. Print. Groschl, Stefan. "Diversity management strategies of global hotel groups a corporate web site Based exploration." International Journal of Contemporary Hospitality Management 23.2 (2011): 224-240. Print. Gro?schl, Stefan. Diversity in the workplace: multi-disciplinary and international perspectives. Farnham, Surrey: Gower, 2011. Print. Heres, Leonie, and Yvonne Benschop. "Taming diversity: an exploratory study on the travel of a Management fashion." Equality, Diversity and Inclusion: An International Journal 29.5 (2010): 436-457. Print. Hilton Worldwide, Diversity and Inclusion, (2012). Print. Korjala, Veera. "Cultural Diversity in Hospitality Management." How to improve cultural Diversity workforce 1.1 (2012): 18-32. Print. Litteljohn, David, Angela Roper, and Levent Altinay. "Territories still to find – the business of Hotel internationalisation." International Journal of Service Industry Management 18.2 (2007): 167-183. Print. Seymen, Oya. "The cultural diversity phenomenon in organisations and different approaches for Effective cultural diversity management: a literary review." Cross Cultural Management: An International Journal 13.4 (2006): 296-315. Print. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Managing Diversity in Hotels in Lebanon Research Paper”, n.d.)
Retrieved from https://studentshare.org/human-resources/1494947-managing-diversity-in-hotels-in-lebanon
(Managing Diversity in Hotels in Lebanon Research Paper)
https://studentshare.org/human-resources/1494947-managing-diversity-in-hotels-in-lebanon.
“Managing Diversity in Hotels in Lebanon Research Paper”, n.d. https://studentshare.org/human-resources/1494947-managing-diversity-in-hotels-in-lebanon.
  • Cited: 1 times

CHECK THESE SAMPLES OF Managing Diversity in Hotels in Lebanon

The Multicultural Policy under the Australian Government

Cultural diversity in Australia Introduction This paper analyses the multicultural policy under the Australian government and explores its meaning under the frames of globalization and ever changing Australian political culture.... This diversity in Majority of the Australia Immigrants are from the U.... In addition, the religious diverse groups are represented by the people from turkey, lebanon and India who are equally welcomed in Australia....
8 Pages (2000 words) Essay

Corporate governance for lebanese SMEs

Introduction The study about the relevancy of Anglo-American model of Corporate Governance (CG) in lebanon is relatively new.... It reveals the results of the first phase of an ongoing research aiming at investigating the extent to which the Anglo-Saxon System of Corporate Governance be adopted by companies in Middle-Eastern countries, specifically the case of SMEs in lebanon?... Given the culture-structure link and the correlation between good governance and performance, the purpose of this study is to identify the extent to which corporate governance model in lebanon fits with the Anglo-American model....
3 Pages (750 words) Essay

TOPIC : TUI: ACHIEVING AND MAINTAINING LEADERSHIP IN THE EUROPEAN TOURISM INDUSTRY

These countries include the likes of Egypt, Greece, lebanon, Spain, and Thailand.... Some of the popular service industries, linked to tourism include, transportation services, for instance airlines, cruise ships, taxicabs and hospitality services such as resorts and hotels This meant that the tourism industry had been rocked by a growth rate of 5....
12 Pages (3000 words) Case Study

Management in Middle East and North Africa

International trade is a major service sector in lebanon whereas other service industries like Information technology, retail, and utilities have not been established stringy in the country.... The North African countries like lebanon are seeing an increase in the investments and trade practices.... Unlike other economies, lebanon does not focus on a wide array of service industries....
18 Pages (4500 words) Essay

Conflict and Effects on Economic Development

The paper "Conflict and Effects on Economic Development" states that countries that have hit by a conflict, usually, take a long time before stability is installed.... Additionally, conflicts lower the GDP of a country, and this can lead to high poverty levels that can create another conflict.... hellip; The majority of the civil wars in Africa are caused by dependence on natural resources and failed political institutions (Elbadawi and Sambanis, 2000)....
10 Pages (2500 words) Essay

The Effect of Conflict to the Economy of Afghanistan

The paper "The Effect of Conflict to the Economy of Afghanistan" states that the demerit associated with this study is that the short period from the end of the conflict to when the study has been conducted limits the researcher from making any inference.... hellip; The focus of the process will be to access the level of significance of the unobserved factors....
15 Pages (3750 words) Essay

The Companys Approaches to Managing Strategic Change

The paper 'The Company's Approaches to managing Strategic Change' presents Ryanair maintains a strong long-term which focuses on improving the stability and longevity of the company by creating strategic policies that strengthen the company's balance sheet and total year-by-year profit margin.... This paper describes the company's approaches to managing strategic change, strategic human resources policies, and its diversification strategies in order to understand how Ryanair manages to outperform its larger-scale competitors....
12 Pages (3000 words) Term Paper

Cancun Tourism

This research study, Cancun Tourism, declares that the concept of sustainable tourism is embedded at the heart of global tourism initiatives.... According to natural scientists, sustainability is the “capacity of healthy ecosystems to function indefinitely”.... hellip; According to the paper, considering the intricacies and uncertainties of tourism's impact on a particular region, it is somewhat difficult to make all-inclusive policies that would address the qualitative aspects grounded on a region's future prospects in terms of its natural, cultural and social resources....
13 Pages (3250 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us