QI Plan Part I : Consumerism - Term Paper Example

This hence demands the need to improve the quality of services offered here; our reason for conducting a Quality Improvement Plan. The Community Care Center is community based and accessible to the whole community. The clients form the center of all the operations of the organization. Due to the reality that many members of the community experience challenges in accessing support and health care services, the organization works together collaboratively with them (the community), other hospitals, and partner agencies among other groups in order to ensure the services and the programs offered correspond to the expressed need as well as have positive effect on the health of the members of the community that the organization serves.

The Community Care Center of Kawartha Lakes in the County of Victoria is multi faceted and integrated organization that provides a wide range of community support programs and health services designed to support independence and promote health for all ages and life quality for both special needs and senior clients. The Community Care Center provides services such as: health services for the community like programs of wellness, health promotion, and primary health care; support services to the community like meal programs, transportation, adult day programs, and in home maintenance and support; services of hospice like bereavement, palliative and grief support; and dental clinic.

The mission of the facility is to be the leader in the delivery of responsive, integrated health and support services for the community as well as collaborative designs that respect the individual independence and dignity. The facility strives to build a healthy, safe environment where staff, physicians and volunteers join hands in working to provide clients with quality services and care. The Quality Improvement Plan looks to improve the quality of services and programs that the facility offers to the community in general.

The Quality Improvement Plan has the following goals: To address all areas in which the services may possibly be improved To systematically and objectively evaluate and monitor the appropriateness and quality of the services that are carried out by the organization To focus on the goals that leans towards desirable outcomes To show attempts towards resolving the problems that are already identified To ensure sufficient efforts are made to deliver care that assure satisfaction and cooperation To assure accurate, complete, and appropriate documentation of the services and care of the process of delivery To ensure there is a compliance with the federal requirements and accrediting agencies regarding performance and assessment of quality The role of the consumers in this Quality Improvement Plan is to help in assessing the outcome of the plan.

We will ask the consumers their feelings about the quality of the programs and services. The consumers’ concept of quality will also be put in consideration so as to improve the quality in general. The Quality Improvement indicators will also be subjected to the consumers since they are the center of the organization. The external indicators that will be observed as part of the process of Quality Improvement include: Timely availability of data Valid and reliable indicator Feasible indicator Actionable indicator The reflective of the priorities of our