The paper “ Adopting Information Technology Infrastructure Library for Managing IT Service in Terra Firma ” is a comprehensive case study on information technology. Terra Firma was founded on the platform of technology and therefore IT is a core element in its operations. Majorly, IT is being used in communication; corporate functions, and organization. Most of the major communications within the company are facilitated through an IT-based communication network. This way the internal and external operations of the company are done through the use of IT equipment. Staffs communicate through the use of telephone and emails all of which are established on an IT network.
The company has established branches in Malaysia, Penang, Germany, Japan, the United States, the United Kingdom, and Australia all of which share information through the network. This network facilitates the regular communications of different levels of management and staff members. Furthermore, there are field officers in different parts of the continent who have to report or request information from the colleagues. This is easily facilitated through the use of the communication equipment that is accessed through the IT network. Critical information is stored in an IT infrastructure to be shared among members working in the company.
Some of the information used in the development of the medical imaging equipment or in the operation of the company is stored on the network so that relevant staff can access them any time. To succeed this, an online database that stores this information has been established. In this database, the relevant information is conveniently stored in a manner that can be shared from different points. The diagnostic medical imaging equipment that Terra Firma takes a role in production relies heavily on information technology.
Over time the company has been operational, IT has been taking different forms that have resulted in the company adjusting its operations. Initially, the company was only associated with the design of imaging devices, however, with time it started engaging in the production of software that would support these devices. As the market for its products widens, there is a need to ensure that its facilities integrated with most of the machines already in the market and the way to do this is through the production of compatible software to integrate these devices. The software production team is one that heavily relied on IT.
Since 2004, the company established and put in place a team of programmers that are responsible for ensuring the imaging equipment can be able to give additional features such as 3D and 4D. Ensuring that the software produced is compatible and works with specific equipment produced by Terra Firma is very important for the success of the company. Additionally, there are periodic changes in technologies outside the control of Terra Firma are developing by the day.
It is responsible for the software development teams those technologies that are relevant to the operation of the company and find a way of developing software that supports these technologies. To develop this software, the team heavily relies on IT infrastructure in order to share and store information and data used during the design of these products.
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