Brazelia Med Spa in Boca Raton - Essay Example

Having worked there for more than three months, and for five days every week, I was tasked with several responsibilities, which included data entry and customer care for a company that has been in existence since 2007.

Dr. Brazelia Lazzari, a doctor who has been practicing holistic medical services for more than fifteen years, heads Brazelia Med Spa. As much as she is the head doctor, Brazelia Spa has other like-minded doctors who help patients to restore equilibrium in the body through conventional means like acupuncture and craniofacial therapy. The organizational structure is horizontal. This is because the company has almost no middle managers, the high-level managers also carry out routine tasks directly to patrons, and they interact with the front-line employees too. This type of organizational structure is very effective in this line of business because of the personal requirements and connections that clients form with their doctors and specialists.

The organizational culture of Brazelia Med Spa is focused on ensuring that customer health restoration is done in a friendly, safe, and affordable manner. The friendly staff at the facility ensures that all clients are treated with utmost professionalism. Although the country does not engage in corporate social responsibility directly, it ensures that its products affect the social life of its clients positively. As their corporate tagline suggests, the company is focused on restoring their client’s health to a harmonious balance. They do this by incorporating traditional healing techniques such as homeopathic therapies. They also pinpoint possible ailments and advice their patrons on healthy living styles and practices to ensure there is a healthy working population.

While I was working in data entry and bookkeeping organized patients' application forms and kept clients information in the system. These include information like the patient's name, cell number, date of birth, and address. This enabled the spa to be able to maintain contact with its patients and confirm appointments. Information passage and communication in the organization are of utmost importance. Clients are in direct contact with the doctors because of the personal nature of Medicare, salon services, and therapeutic services. The communication also ensured that the client’s payment details in the company are reconciled to ensure that the company’s financial books are kept up to date.

The company’s main revenue comes from medical therapeutic services and salon and spa services. As I worked in the financial department, I discovered that the company regulates its costs by ensuring all its traditional products are supplied by organic farmers. The relationship between the company and its supply chain can be said to be mutual. This is because the company gets into long-term contracts with the suppliers to ensure the supplies are given specific standardization thresholds that they have to maintain on their products. This creates a consistent brand and service ensuring that the services of the company are always exemplary. As I worked in the accounting and financing department, I also noticed that the company spends much of its resources on remunerating workers and carrying out updates on its equipment.

Asa way of reducing its expenditure, I would recommend that the human resource department and the finance department of the company come up with a better formula for paying workers. Because Brazelia Med Spa employfull-timeme workers and doctors numeration of employees remains fixed at all times. The fluctuating nature of businesses sees to it that there are peaks and off-peaks in the economic cycle of any market. This means that the employees remain paid the same amount of money regardless of the overall performance of the business, in terms of revenue collection. Therefore, working out a formula that would ensure employees are paid according to the income of the company will help alleviate extra costs. Alternatively, the company can maintain a professional catalog of employees that will be on a temporal basis. This will mean that they can be called in during the high peaks or on occasions that require their specialty. Read More