AbstractIn the United Kingdom, fire and rescue services have a statutory duty to meet the safety needs of the members of the community. Among them is the Humberside fire and rescue service which offers fire and rescue services to the area of the former county of Humberside. Being under the funding of the government though the fire authority, the fire and rescue services are required to prepare an integrated risk management plan. The Humberside FRS has a risk management plan which states all its objectives which are geared towards meeting the needs of the community.
Quality assurance system has also been considered an important factor in meeting the needs of the community and in helping the FRS to comply with the government regulations. ISI standards has been recommended as the best quality assurance system since it will also enable the organization maintain international standards as well as facing the challenges post government change. IntroductionFire and rescues services in the UK have undergone various changes since the beginning of the 21st Century. Theses changes have been contributed to by the devolution of the government’s central powers that resulted to changes in legislation.
Generally, emergency response services in UK are offered by the fire and rescue services (FRS) that are governed and funded by the fire authority. FRS are fire fighting bodies at the operational level, separate from the fire and rescue authority which is the administrative body made of councilors and civilians who runs the fire and rescue services. Since July 2010, the government of UK declared that it will change the method of Comprehensive Area Assessment (CAA) and cut the local government inspections of the fire and rescue services as from October 2010.
The Comprehensive Area Assessment was an assessment mode by the government that assesses how well the local services are performing. Comprehensive Area Assessment was a replacement to the Comprehensive Performance Assessment (CPA) in April 2009. The two assessment processes were directed by the National Audit Commission after carrying out the Independent Review of the Fire Service also known as the Bin report (GB Parliament: House of Commons, 2006). CPA was also an assessment method that reported on how well a council was performing overall as compared to other councils in England.
This collected together opinions from auditors, other inspectorates, and inspectors of environments and cultural services. On the other hand, the CAA was an external assessment of the appropriateness of the performance of the local public services. CAA used to asses how well the local services are serving the members of communities. Local services under this include the police, the councils, health services and the dire and rescue services. Its emphasis was on the quality of life that the residents led and the ability of the combined efforts of these services to achieve and progress towards the long term goals.
It also gave the best practices, innovative ideas and could deal with barriers to improvement. The changes in the government therefore require the fire and rescue services to take up new quality assurance systems (National Audit Office 2009).