Conflict Handling Modes - Assignment Example

He claims that he tried speaking with Jane but states that Jane said that she was the lead clerk and it wasn't his place to assess her performance. Both the employees are valuable to the company as there have different experiences. But the conflict between them is getting in the way of their productivity. Explain the reasons for the conflict including Myers-Briggs type differences. According to the Myers-Briggs differences, Jane is an ESFJ. It means that Jane is friendly and kind-hearted and is always ready to help others or advice them when needed.

She wants to create a friendly and homely environment so that everyone around her is happy and enjoys their work. On the other hand, Brandon is an INTP which means that compassion and emotions are not his strongest virtue. He works and develops logical and analytical judgments and decisions for the work and people around him. Both of these people are on the opposite ends of the personality spectrum and therefore have problems with each other's work style as they are unable to understand them.

What is your recommended action plan? Be sure to explain which conflict resolution skills and conflict handling mode you would use. The action taken by me would be to have a talk with both the employees and listen to their side of the stories. Then would use the collaborating conflict-handling mode to reach an agreement with the two employees and sought out a middle way that would benefit both the employees and would not hinder any productivity. This way the employees can put aside their differences and take the advantage of each other’s strengths and work to promote the company which is their ultimate desire and goal.