The paper “ Strategy, Organizational Effectiveness and Performance Management" is an inspiring example of an annotated bibliography on management. Dressler, S (2004) in his "Strategy, Organizational Effectiveness, and Performance Management: From Basics to Best"(New York: Universal-Publishers) talks about the value of competitive advantage and why some businesses get successful and others do not. It describes the main steps necessary in establishing and managing a business to success. A logical argument is developed around the organization of a business which managers always think that they have done right. Another important information utilized in the research is; how the organization can be done better to ensure improved performance.
The secret is a better organization. The better organization constitutes; the teams, the organization, and the individuals. This provides information about the formulation of an appropriate strategy. The resource provided the necessary guidance in strategy development and insight into successful organization management incorporated in the plan. The resource has important information about strategy alignment to delivery elements and key designs. This is important in the research because it provides guidance on the selection of an appropriate strategy considering the selected business design.
Its weakness is that it describes successful organization structures based on products only and not services. It is specific to the products and excludes guidance on the service industry. Another weakness is that it describes strategy alignment in relation to complex organization structures, the international organization, and basic organizational structure, but does not consider small business enterprises like the one proposed. Muehlhausen, J., 2013, Business Models for Dummies, New York: John Wiley & Sons. Importance of a business model; the reference creates awareness about the role of a business model in a business start-up.
The model determines the operational contexts of the business. This resource widens one's knowledge of operational contexts and why they are defined into models. There is the concept of the profit ladder which explains the reason for the inclusion of a business model into a business. It has the following components; hard work, intelligence, experience, and a good business plan. All these run parallel to the business profit potential. One can start a business and get money, but this would not be consistent if there is no model.
The business can make profits after some time, but this may be for a short time because of the lack of a business model. A business model defines the business and helps in the establishment of a brand. For an entrepreneur, who is developing a business proposal, it is important to read this book to gain more knowledge on the type of model he or she would select. This resource is easy to understand and has more information on business model selection and development.
It also provides information on how a business competitive advantage can fit into the selected business model. There is relevant guidance in relation to the research. The weakness of this reference is that it does not provide the development of a business model for digital business, or does not offer much information about the digital business. Peri, J. D. P., 2012, The Small Business Start-Up Kit, 7th Ed. , California: Nolo This book is about what is necessary for a business start-up. It contains one important section that informed the writing of the business report: drafting an effective business plan.
It has the distinction between different plans of different purposes which informed the research of the type of business proposal. The business plan, in this case, was for a business start-up, specifically considering the digital nature of the business. It did not aim at raising funds from investors. The reference provides guidance on how to distinguish between the business and an individual. It differentiates the two entities. This was not used in the research but guided the writing of the plan.
There is a section about making financial projections, which was assumed in the business plan on the basis that it was an individuals business. Corrections from the lecturer, however, indicated the importance of financial projections, and this specific sub-topic in this book provides guidance on what is necessary when considering a new business financial requirements. Another important section is the start-up cost estimate. This is related to the business financial requirements and is good for good planning. One weakness with this resource is that there are no inclusions of the challenges experienced when writing such plans, and no incorporation of business models and strategies.
Sonne, A., 1999, Determinants of Customer Satisfaction with Professional Services-A Study of Consultant Services, Konomisk Fiskenfoforskning, 9(2). Retrieved from: http: //www. nofima. no/filearchive/Determinants%20of%20customer%20satisfaction%20with%20professional. .... ..pdf This is a research report about a study on customer satisfaction. It has information on factors that determine customer satisfaction. In this business, customer satisfaction is a priority. The customers have to be enticed to get a place to offer plumbing services. What the customer needs to be satisfied is important in the development of a business strategy as well as the design of the business website.
In order to assess customer satisfaction, it is necessary to develop a business website that allows them to provide feedback on the quality of the services. This reference also brings in other ideas such as other website components that make the customer satisfied apart from quality. Weaknesses: The study is limited to consultant services. Although plumbing services require consultation, there is more about the services offered on the ground than consulting only.
The study is, however, helpful because it provides information in one important part of the business; consultation. The model of assessment of the determinants of customer satisfaction assumes that perceived quality is the source of satisfaction. The research, therefore, focused on what customers use to assess the quality of consultation services.