StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Monitoring appropriate systems to improve organizational performance. (Answer 4 questions) - Coursework Example

Cite this document
Summary
There aren’t many interactions with the suppliers but customers are dealt with on an almost hourly basis. For the purpose of achieving world class quality, the company will have to focus on…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.9% of users find it useful
Monitoring appropriate systems to improve organizational performance. (Answer 4 questions)
Read Text Preview

Extract of sample "Monitoring appropriate systems to improve organizational performance. (Answer 4 questions)"

Download file to see previous pages

A Balanced Scorecard can be used for this purpose as it involves not only financial aspects of the business but also encompasses customer and internal business processes.2 The Balanced Scorecard which the company shall use is depicted below. A culture of quality can be developed in an organization if there is smooth internal communication between the employees.3 There need to be other features such as internal feedback as depicted by the Deming’s view of a system given below4. As shown in the figure above feedback to suppliers and employees is vitally important.

It is equally important to seek out customer feedback and opinion through Market research and surveys.5 Russian Fitness Centre will employ this framework and perform all its functions with complete transparency. As far as internal structure is concerned the following figure depicts the flow of information and feedback in the Russian Fitness Centre. It has been shown above that the Russian Fitness Center would use Balanced Scorecard to monitor its standards of service. But one of the disadvantages of a Balanced Scorecard is that it focuses on specific parts of the business.

This gap can be filled by employing TQM (Total Quality Management).6 TQM is a quality control technique pioneered by Japanese Automobile companies such as Toyota. It focuses on improving every part of the business and hence making a complete change in the overall structure of an organization.7 As far as Russian Fitness Center is concerned there will have to be a few changes in the various processes. There has to be a proper integration of the ‘front line’ staff such as the customer service assistants and the managers.

This linking will help the management in being aware of the issues that are raised by customers. For example a customer may complain about lack of certain equipment in the fitness center. Usually these kinds of complaints go unnoticed unless the customer

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Monitoring appropriate systems to improve organizational performance Coursework”, n.d.)
Monitoring appropriate systems to improve organizational performance Coursework. Retrieved from https://studentshare.org/management/1585725-monitoring-appropriate-systems-to-improve-organizational-performance-answer-4-questions
(Monitoring Appropriate Systems to Improve Organizational Performance Coursework)
Monitoring Appropriate Systems to Improve Organizational Performance Coursework. https://studentshare.org/management/1585725-monitoring-appropriate-systems-to-improve-organizational-performance-answer-4-questions.
“Monitoring Appropriate Systems to Improve Organizational Performance Coursework”, n.d. https://studentshare.org/management/1585725-monitoring-appropriate-systems-to-improve-organizational-performance-answer-4-questions.
  • Cited: 0 times

CHECK THESE SAMPLES OF Monitoring appropriate systems to improve organizational performance. (Answer 4 questions)

The Importance of Employee Performance Management

The Importance of Employee performance Management Introduction performance management is one of the key drivers of success in business in the contemporary age.... This is the reason why organizations all over the world are spending a lot of money in establishing an effective performance management system.... hellip; The idea of management of performance is not new; the need of managing performance has long been recognized (Williams, 2002, p....
14 Pages (3500 words) Essay

Appraising The Performance Of An Organizations Employees

As such organizations should stress on people approaches which includes alterations in attitudes, motivation and behavioral skills through new training programs, selection procedures, and performance appraisal schemes.... Graphic rating scale can be used in appraising the performance of an organization's employees.... Another method is the Alternation ranking method - An appraisal method that aims at combining the benefits of narrative and quantified ratings by anchoring a quantified scale with specific narrative examples of good and poor performance....
4 Pages (1000 words) Essay

Leading Stragegic Change

3ach of these C's has a great impact on organizational performance and functions of management.... The increasing need for change is created by internal need to improve technology and labor skills; attitudes of employees; size of organization; need to improve performance.... to improve this situation, the researcher suggests that organizations need to change employees' motivation taking into account rapid environmental changes....
10 Pages (2500 words) Essay

Performance Management

In this regard, motivation level of employees at a restaurant can be assessed by Moreover, assessment of standards of such places can play a vital role in the identification of status of performance management system.... It is observed that all such rate errors facilitate in better carrying out of behavioral assessment process that are key to understand the status of performance in an organization.... For instance, ratings for the entire period can be influenced by the performance in the beginning of such period through identification of primacy rate error....
4 Pages (1000 words) Essay

Effective Technical and Human Implementation of Computer-Supported Systems

The quality of IT systems involved in the various organizational activities has a significant role on the development of organizational performance either in the short or the long term.... The performance of the new system will be based on specific criteria.... In any case,… IT systems implemented in firms have to be in accordance with specific criteria: the industry involved, the resources available, the targets set and so on....
4 Pages (1000 words) Essay

Continuous Improvement In The Context Of Organizational Success

Not only for survival but also for the success of the organization in such a competitive environment continuous improvement is required for both business performance and for quality of the product (Ncube, & Wasburn, 2008).... The current performance can be compared to the previous standard and opportunity can be identified to make improvements (Ncube, & Wasburn, 2008).... This essay "Continuous Improvement In The Context Of organizational Success" discusses the concept of continuous improvement was generated by the Japanese....
7 Pages (1750 words) Essay

Coca Cola and Tesco's Leadership Styles

The Board of directors should review the performance targets for the current year and give awards to employees to ensure that they remain motivated to the... The communication of Tesco should ensure that appropriate communication policies are put in place and work effectively in building and protecting the reputation of the Group both internally and externally....
9 Pages (2250 words) Essay

Organizational Mentoring Evaluation Plan

This paper will reflect an evaluation plan for Restaurant and Catering Association that impacts learning, performance and change interventions.... The organization has over recent years recorded a low employee performance and it has not been able to provide adequate satisfaction to its employees.... The organization, therefore, felt the need to deliver a mentoring program so as to help employees improve their performance by carrying out their duties in the right way....
6 Pages (1500 words) Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us